Bpost takes action as numerous parcels go missing due to theft
The incidence of Bpost parcels failing to reach their recipients is on the rise, Het Laatste Nieuws reports. This is sometimes due to couriers keeping the parcels for themselves, sources told Flemish public broadcaster VRT. Bpost, belgium's national mail carrier, says it is actively implementing measures to tackle this challenge.
Bpost dispatches millions of parcels each year, of which tens of thousands go missing. Some of these occurrences stem from couriers retaining parcels for personal gain, the company admits.
"Each undelivered package represents one too many. This is an issue that concerns us greatly, and we are taking decisive actions to rectify it"
Bpost spokesperson Veerle Van Mierlo told VRT NWS that approximately 0.1 per cent of parcels fail to reach their intended recipients. However, in raw numbers, this equates to tens of thousands of parcels. "Each undelivered package represents one too many,'" she said. "This is an issue that concerns us greatly, and we are taking decisive actions to rectify it."
These include using private investigators and installing CCTV systems. Adherence to privacy regulations has presented challenges, Van Mierlo said, adding "we are doing what we can."
Customers whose parcels go missing are advised to contact the vendor first and not the courier. The vendor is responsible for the shipment. Customers who have ordered from a commercial vendor are entitled to compensation.
© BELGA PHOTO VIRGINIE LEFOUR