Bpost takes action as numerous parcels go missing due to theft

The incidence of Bpost parcels failing to reach their recipients is on the rise, Het Laatste Nieuws reports. This is sometimes due to couriers keeping the parcels for themselves, sources told Flemish public broadcaster VRT. Bpost, belgium's national mail carrier, says it is actively implementing measures to tackle this challenge.

Bpost dispatches millions of parcels each year, of which tens of thousands go missing. Some of these occurrences stem from couriers retaining parcels for personal gain, the company admits.

"Each undelivered package represents one too many. This is an issue that concerns us greatly, and we are taking decisive actions to rectify it"

Bpost spokesperson Veerle Van Mierlo told VRT NWS that approximately 0.1 per cent of parcels fail to reach their intended recipients. However, in raw numbers, this equates to tens of thousands of parcels. "Each undelivered package represents one too many,'" she said. "This is an issue that concerns us greatly, and we are taking decisive actions to rectify it."

Security measures

These include using private investigators and installing CCTV systems. Adherence to privacy regulations has presented challenges, Van Mierlo said, adding "we are doing what we can."

Customers whose parcels go missing are advised to contact the vendor first and not the courier. The vendor is responsible for the shipment. Customers who have ordered from a commercial vendor are entitled to compensation.




Related news

Website preview
Bpost expands double-decker lorry fleet to reduce carbon footprint
Postal company bpost is adding new double-decker lorries to its fleet as part of efforts to reach its sustainability targets. The trucks will reduce the number of vehicles needed to transport letters and parcels between Belgium’s five main sorting centres and hundreds of distribution centres.
Website preview
Unions call for national strike at bpost
Unions at bpost have called for a 24-hour strike, starting from Monday at 10 pm, reported the Belgian postal company on Twitter. The strike call is national, says bpost spokeswoman Veerle Van Mierlo. Exactly how great the disruption to services will be is not yet clear. The strike could affect nationwide postal deliveries on Tuesday, and post offices may be closed.

Get updates in your mailbox

By clicking "Subscribe" I confirm I have read and agree to the Privacy Policy.

About belganewsagency.eu

Belga News Agency delivers dependable, rapid and high-quality information 24 hours a day, 7 days a week, from Belgium and abroad to all Belgian media. The information covers all sectors, from politics, economics and finance to social affairs, sports and culture, not to mention entertainment and lifestyle.

Every day, our journalists and press photographers produce hundreds of photos and news stories, dozens of online information items, plus audio and video bulletins, all in both national languages. Since the end of March 2022 English has been added as a language.

For public institutions, businesses and various organisations that need reliable information, Belga News Agency also offers a comprehensive range of corporate services to meet all their communication needs.


Arduinkaai 29 1000 Brussels