AI assistant Mindoo streamlines triage at Ghent’s AZ Sint-Lucas Hospital
The Antwerp-based startup Mindoo is testing a new digital care assistant in the emergency department of AZ Sint-Lucas Ghent, marking another step in the growing integration of artificial intelligence into Belgian healthcare. The tool allows patients to complete a medical questionnaire via their smartphones before triage, with the system using AI to process the answers into a clear, structured report for doctors and nurses.
Overcoming language barriers in healthcare
According to the hospital, the technology makes the triage process more efficient while helping to overcome language barriers, which has proven to be a persistent challenge in emergency care. Mindoo currently supports 57 languages, enabling patients to answer questions in their mother tongue while staff receive the report in Dutch. This, the hospital says, both improves communication and saves valuable time during initial assessments.
The pilot project in Ghent is part of a broader push to explore digital solutions that can help address staff shortages in healthcare. Mindoo asserts that its technology is designed not to replace medical staff, but to support them by handling time-consuming administrative or repetitive tasks.
Applications beyond triage
Following promising early results at AZ Sint-Lucas, the company is now examining other potential applications, including post-procedure monitoring and integration with telephone questionnaires. These extensions could allow for more continuous and accessible patient care, particularly in areas where staff resources are stretched.
Mindoo develops AI-powered assistants that automate a wide range of clinical and administrative processes. Its software can collect and analyse a patient’s medical history ahead of consultations, take notes during appointments, manage follow-up tasks and facilitate communication across language barriers. The goal, the company says, is to free up time for healthcare professionals to focus on what matters most: the patient.
#FlandersNewsService | © PHOTO HANS LUCAS
Related news
