10,000 Belgians compensated by Ferrero over salmonella contamination

95% of Belgians who contacted the manufacturer of Kinder products, made by Italian manufacturer Ferrero, have received compensation, including 40 cases relating to medical compensation as result of salmonella infection, according to Belgian newspaper Sud Info.

As of 18 May, 324 salmonella infections were recorded across the European Union and the United Kingdom as a result of the consumption of Kinder products made at a factory in Arlon, Wallonia.

Salmonella poisoning is most severe in young children, where it can lead to organ failure and other long-lasting sickness. Unfortunately, much of Ferrero’s Kinder products are aimed towards children, leading to a wave of hospitalizations.

550 tonnes

150,000 requests for compensation were made in France, and a further 10,000 requests made in Belgium. In the Benelux area alone, around 550 tonnes of products have been recalled.

According to a follow-up investigation, faulty filter in a dairy butter tank, which caused salmonella to enter into the products. The first case of salmonella was reported on 15 December, but production resumed after tests revealed no further contamination.

Financial hit

Ferrero has taken a significant financial hit from the crisis. The brand now estimates that 60% of its customer base no longer trust its products and over 2 million in compensation has already been given to customers.

The recall of Ferrero products was one of the largest of its kind in over twenty years, according to the General Manager of Ferrero France.

(PRESS)

© BELGA PHOTO LAURIE DIEFFEMBACQ